The Board has migrated to a new application, licensing and complaint platform found here: NCIA Portal
APPLICATIONS IN PROCESS: (submitted prior to 12/1/2023)
If you previously paid for & submitted an application via the eLicensing platform, deficient items may be emailed to [email protected] . If all of your deficient items have been received, your application is being processed. Watch your inbox and spam folders for communications from our staff.
Access the Application Portal and choose "New user? Apply Now" check your email for the next steps.
For information on the Manager Certificate, visit Resources "How to Start a Manager Certificate Application"
For information on the Administrator License, visit Resources "How to Start an Administrator License Application"
EXISTING LICENSEES/CERTIFICATE HOLDERS:
Access the Licensee Portal and click "New to this site? Activate now". Use the email address on file with the Board to access your account and license information. Failure to use your email address of record will prevent proper system functioning and could result in duplicate accounts.
Once logged in to the Licensee Portal, review your profile pages and update as needed. This includes your Personal Information page and Employment Information page. Leave the end date blank for your current employer.
All Service Requests and License renewals, including Notice of Appointments and Duplicate Certificates, are done in your Licensee Portal .
Existing Training Programs and New Training Program Applications: Access the Business Portal and choose "New to this site? Activate Now".
LICENSEE LOOK-UP: Information is available, free of charge, on the Online Registry If you require a verification sent directly from the Board, you may submit and pay for a Document Request through your Licensee Portal.
COMPLAINTS: Complaints are filed in the Complaints Portal
Some pieces of the new platform remain under construction at this time. We anticipate high volumes of email and phone communications coming into the Board's office.
Thank you for your continued patience as we work to troubleshoot any issues that may arise.
The mission of the Board is to protect the health, welfare, and safety of Arizona citizens who seek and use the services of nursing care institution administrators and assisted living facility managers.