Oral Proceeding Notice - Rule Promulgation for Fee Increase(s)
Proposed Rule Promulgation - Fee Increase
Welcome to the Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers website.

Platform Migration

The Board has migrated to a new application, licensing, and complaint platform. eLicensing is no longer in use:

NCIA Portal



Access the Application Portal and choose "New user?  Apply Now"  check your email for the next steps.

For information on the Manager Certificate, visit Resources "How to Start a Manager Certificate Application"

For information on the Administrator License, visit Resources "How to Start an Administrator License Application"


Access the Licensee Portal and click "New to this site? Activate now". Use the email address on file with the Board to access your account and license information. Failure to use your email address of record will prevent proper system functioning and could result in duplicate accounts.

Once logged in to the Licensee Portal, review your profile pages and update as needed. This includes your Personal Information page and Employment Information page. Leave the end date blank for your current employer.

All Service Requests and License renewals, including Notice of Appointments and Duplicate Certificates, are done in your Licensee Portal .


Existing Training Programs and New Training Program Applications:  Access the Business Portal and choose "New to this site? Activate Now".

Approved Training Program Registry: Access the Business Online Registry

LICENSEE LOOK-UP: Information is available, free of charge, on the Online Registry If you require a verification sent directly from the Board, you may submit and pay for a Document Request through your Licensee Portal.

COMPLAINTS:  Complaints are filed in the Complaints Portal


Some pieces of the new platform remain under construction at this time. We anticipate high volumes of email and phone communications coming into the Board's office. 

Thank you for your continued patience as we work to troubleshoot any issues that may arise.


File a Complaint

Complaints are filed on the NCIA Board Portal

Training Programs

List of NCIA Board approved training programs

Continuing Education - Sponsor/Provider and Individual

The NCIA Board has partnered with CE Broker for Continuing Education Applications and Renewals.




2024 Board Meetings

2024 Board Meetings


NCIA Payment Portal

Payment Portal: Only use this link when a staff member has instructed you to do so.

To pay your Issuance Fee, Re-Exam Fee or Investigative Reimbursement Costs, please visit:


2024 Exam Dates: 

May 2, June 6, July 11, August 1, September 5, October 3, November 7, December 5

Nursing Care Institution Administrator Exam Study Resources:


The following providers offered Caregiver training programs prior to August 2, 2013. To verify a caregiver certificate that was issued prior to August 2, 2013 type the name of the program or the

Mission Statement

The mission of the Board is to protect the health, welfare, and safety of Arizona citizens who seek and use the services of nursing care institution administrators and assisted living facility managers.